Terms of Service

1. Agreement to Terms

These Terms of Service govern your access to and use of WorksCove ERD and any related websites, billing flows, support channels, and collaboration features we provide as part of the service.

By creating an account, accepting an invitation, purchasing a subscription, or otherwise using the service, you agree to these Terms. If you are using the service for a company or other organization, you represent that you have authority to bind that organization.

2. Eligibility and Account Security

• You must provide accurate, current, and complete registration and billing information.
• You are responsible for safeguarding your password, OAuth login, session, and any other credentials tied to your account.
• You must notify us promptly if you suspect unauthorized access, fraud, or compromise.
• You may not share a single account with multiple people, or use automation tools, crawlers, scripts, or AI agents to circumvent or abuse pricing, seat limits, rate limits, trial limits, or other access restrictions. Violations may result in additional charges or immediate termination.
• The service is not intended for children under 16 years of age. Even where applicable law permits a lower minimum age of consent, we reserve the right to apply stricter age requirements at our discretion.

3. Acceptable Use

You may not use the service to:

• Violate applicable law, regulation, or contractual duty.
• Upload or transmit malware, malicious code, or harmful automation.
• Interfere with service availability, abuse rate limits, or attempt unauthorized access.
• Infringe another party's intellectual property, privacy, or other legal rights.
• Use the service to store or distribute unlawful, fraudulent, or abusive content.
• Use or provide the service to any third party in violation of applicable export-control, economic-sanctions, trade-restriction, or other relevant laws.

4. Workspaces and Content Ownership

4.1 Personal Workspaces

For a personal or individually owned workspace, you retain your rights in the content you create, subject to the limited rights we need to host, back up, process, secure, and display that content to operate the service.

Aggregated, de-identified usage data may be used for service improvement, statistical analysis, security enhancement, product analytics, and statistical metrics. Where personal data is involved, we rely on applicable law and our Privacy Policy.

4.2 Team Workspaces

If you create, edit, upload, or share content inside a team workspace, you do so on behalf of that workspace customer or organization. Team workspace projects, versions, share assets, and related workspace data may be treated as workspace or company assets controlled by the workspace owner or authorized administrators.

Team workspace owners or authorized administrators may invite members, grant or revoke permissions, restrict project access, manage assets, and apply data export and retention policies. We are not the substantive arbiter of internal organizational membership, permission disputes, or asset-ownership disputes; responsibility for these matters rests with the relevant customer or organization.

For third-party personal data uploaded by a customer into a team workspace, obtaining consent for collection and use, verifying the lawfulness of processing purposes, and responding to data-subject rights requests are the responsibility of the workspace owner or organization. We act as a processor or sub-processor to the extent defined by applicable law.

4.3 Departing Members and Workspace Owners

• If you leave a team workspace or delete your account, team workspace assets may remain available to the workspace owner, administrators, or the organization.
• Even if a member or owner leaves, resigns, deactivates, or deletes an account, assets within the team workspace may continue to exist in the organization or workspace, and we may not treat them the same as personal account assets.
• Deleting an individual member account does not require us to delete team workspace projects or other workspace-owned assets created during that membership.
• When a member's seat is revoked or a member leaves the workspace, personal data tied to that member — such as their edit (undo) history, AI conversation and suggestion logs, and collaboration session records — is deleted. Workspace assets such as projects created by the member are transferred to and remain with the owner.
• If you are the owner of a workspace with active members, you must remove all active members before account deletion can proceed.

5. Subscriptions, Billing, Cancellation, and Refunds

5.1 Billing

• Paid plans may be billed on a monthly or yearly cycle.
• Real-time collaboration, member invitations, and seat-based workspace access are available only on the Team plan. Free and Professional plans are individual-use plans and do not include collaboration access.
• Subscriptions renew automatically until canceled. We will notify you of the upcoming renewal — including the scheduled renewal date, the amount to be charged, and the payment method — at least 7 days before the next renewal billing date, by email to your registered address or by in-service notification. You may cancel auto-renewal from the time of that notice until the renewal billing date.
• We may use different payment processors depending on region, including Paddle and TossPayments.
• Displayed taxes, currency, and billing method may depend on your location, payment processor, and applicable law. Unless expressly stated otherwise, displayed prices are exclusive of value-added tax (VAT), digital services tax, withholding tax, and similar applicable taxes; if any such tax is newly imposed, increased, or otherwise modified, we may, after prior notice, automatically reflect the change in the amount charged. For payments processed through a global payment processor, currency conversion is calculated using the exchange rate at the time of payment, and the resulting differential and any conversion fees imposed by the payment processor are borne by the member.
• Free trials may be limited to one use based on email address, account, payment identifier, or other reasonable eligibility signals, and the same limitation may apply after account deletion and re-registration.
• Where a member improperly obtains benefits through duplicate free trials, misuse of promotional codes, or manipulation of payment information, we may immediately revoke those benefits, charge standard fees, or terminate the relevant account.
• If the price of a paid plan is increased, we will notify you of the new price, the effective date, and the reason at least 30 days before the next renewal billing date. You may cancel your subscription before the effective date; the new price will apply to renewal payments occurring on or after the effective date. If you proceed with payment via auto-renewal on or after the effective date, we will treat that as your acceptance of the new price.

5.2 Plan Changes and Cancellation

• You may cancel a subscription from account settings, subject to the billing rules shown at checkout or in-product.
• If you change from a monthly to a yearly billing cycle, the prorated difference after crediting the unused portion of the monthly period is charged immediately, and the subscription switches to the yearly billing cycle once payment is completed. If you change from a yearly to a monthly billing cycle, the change takes effect at the end of the current billing period unless stated otherwise, and no immediate refund is provided for the already-paid yearly period.
• Unless stated otherwise at the time of cancellation or required by law, cancellation stops renewal and access continues until the end of the current paid billing period. We are not obligated to provide any pro-rata refund, shortened service period, or differential settlement for the unused portion of a fixed-term payment (monthly, annual, or otherwise) upon mid-term cancellation; the member's access continues only until the end of the period already paid for. The foregoing does not apply where Section 5.3 (Refunds) or applicable law mandates a pro-rata refund.
• When a paid subscription or free trial ends (including expiration after cancellation or expiry of the payment-failure grace period), the account is automatically switched to the Free plan. After the switch, Free plan features and usage limits apply; existing workspace assets (such as projects and tables) exceeding those limits are preserved and not deleted. For Team plans, team seats are revoked upon the switch, and members' personal ancillary data is handled in accordance with Section 4.3. You may upgrade to a paid plan again at any time.
• Account deletion is separate from subscription cancellation. If a paid subscription is still active, account deletion may be blocked until the subscription is canceled or has expired.

5.3 Refunds

• For purchases processed by our online reseller and Merchant of Record, Paddle.com, all refunds are handled by Paddle and governed by Paddle's Refund Policy, which prevails in case of conflict with these Terms. You may request a refund within 14 days of the transaction using the "View receipt" or "Manage subscription" link in your confirmation email or at paddle.net, and approved refunds are returned to your original payment method. Where applicable law grants you statutory withdrawal or cancellation rights, those rights apply in full.
• For purchases processed by TossPayments, you may cancel and receive a full refund within 7 days of purchase in accordance with the Act on Consumer Protection in Electronic Commerce. In addition, we operate a refund policy for full-contract cancellation requests made within 14 days of the initial paid subscription payment or a re-subscription payment after expiration; refundable charges made during that period may include the base subscription charge, plan-upgrade charges, and additional-seat charges.
• For purchases processed by TossPayments, add-on purchases made after 14 days from the initial paid subscription payment or re-subscription payment are considered dependent changes to the existing subscription and are not eligible for a separate 14-day refund period; prorated amounts are not refunded upon mid-cycle cancellation. After the 14-day refund period, no refund is guaranteed unless required by law or expressly approved by us. Where provision of the digital service has already commenced or usage has begun, refunds or withdrawal rights may be limited to the extent permitted by applicable law. The specific criteria, applicable scope, partial-refund conditions, and exceptions are governed by the notices shown on the checkout page or the in-service refund information screens.
• If a refund is approved or processed, the subscription may be canceled immediately. If payment-processor approval is required, cancellation may complete when that approval is finalized.
• Consumers in certain countries or regions may have additional statutory rights, which apply in addition to this Section.

6. Account Deletion and Workspace Closure

• Access to the deleted account is revoked immediately once account deletion is processed.
• Even after access rights are revoked, actual deletion or de-identification of data may be completed only after the period required by applicable law, backup-cycle propagation, dispute-resolution needs, payment-record retention, or security purposes has elapsed.
• Personal profile fields, credentials, sessions, and similar personal account data may be deleted or de-identified under our Privacy Policy.
• Team workspace assets may remain with the workspace customer or organization after member departure or account deletion.
• Personal workspaces or workspaces owned solely by the deleted account may be closed, and related workspace data may be deleted, when that workspace is terminated.
• We may deactivate, restrict, or delete data from free accounts that have been inactive for 12 months or more, after providing prior notice.
• You are responsible for exporting and retaining any data you need before subscription cancellation, account closure, or account deletion. Some or all data may not be recoverable once deletion is complete.
• Even where you request account deletion, we may suspend or postpone the deletion until the underlying ground is resolved in any of the following cases — (i) outstanding payments, refund disputes, or chargeback procedures are in progress; (ii) a fraud, abuse, or security investigation regarding your conduct is in progress; (iii) we are subject to a data-retention obligation under law or under an order from a law-enforcement or regulatory authority; or (iv) preservation of evidence is required for ongoing litigation, arbitration, or administrative proceedings. In such cases, we will, to a reasonable extent, inform you of the reason for the postponement and the expected processing timeline.

7. Service Operation and Suspension

• We may modify, suspend, or discontinue features, integrations, pricing, or plans at any time, with notice where reasonably appropriate.
• We may suspend or terminate access for fraud, abuse, security risk, non-payment, legal compliance reasons, or violation of these Terms.
• We may set, modify, or further differentiate reasonable usage limits applicable to free or paid plans (including API call frequency, storage volume, concurrent connections, AI call count, the number of workspaces, projects, or collaboration sessions, and similar metrics) at our own discretion. Even where a particular item is not expressly specified, we may apply usage restrictions, additional charges, temporary suspension, or termination — before or after the fact — to any usage that we reasonably determine to be inconsistent with infrastructure stability, the protection of other members' use, or the reasonable purpose of the service.
• We may preserve logs, billing records, and minimum security or audit records after suspension or termination where needed for legal, billing, or security purposes.
• Where reasonable, we may provide a process for contesting or reviewing a suspension or termination. The scope, method, and timeline of any such process are determined by us.
• Certain features of the service may depend on third-party services, payment processors, cloud infrastructure, or external integrations, and may be changed or affected by outages, policy changes, discontinuation, or restrictions of those services.
• In the case of security threats, fraud, legal emergencies, or material risk to the service or other members, we may immediately suspend service or block access without prior notice, with the reason communicated as soon as reasonably practicable.
• Where we reasonably determine that content provided or uploaded by you violates these Terms, applicable law, or the rights of third parties, we may remove or restrict access to such content without prior notice. In such cases, we will notify you of the action taken and the reason within a reasonable period (ordinarily within 7 days). Where notification is prohibited by law or restricted by a request from law enforcement or regulators, or by an ongoing fraud or security investigation, we will provide notification without undue delay once those grounds no longer apply.

8. Privacy and Data Handling

Your use of the service is also governed by our Privacy Policy. Where these Terms describe workspace ownership or service operation and the Privacy Policy describes data handling, both documents apply together.

Users in certain countries or regions may be subject to additional region-specific privacy notices or supplementary terms.

9. Intellectual Property

• The service, excluding customer content, is owned by us or our licensors and protected by applicable intellectual property law.
• You retain rights only to the extent described in Section 4.
• For any feedback, feature requests, suggestions, or know-how that you provide ("Feedback"), you grant us a perpetual, non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to copy, modify, combine, disclose, distribute, commercially exploit, and incorporate the Feedback into the service or any other product or feature, in each case without further compensation. You agree not to assert any rights or claim further consideration with respect to the Feedback.

9.1 Copyright and IP Infringement Notice Procedure

If you or any third party believes that content uploaded to the service infringes a copyright or other intellectual-property right, you may submit a written infringement notice to us containing the following:

• The name and contact information of the rights holder, together with materials sufficient to demonstrate ownership of the right.
• Identifying information for the allegedly infringing content (such as URLs or project identifiers).
• A specific description of the alleged infringement and the basis for the claim.
• A statement that the information in the notice is accurate and that the submitter is the rights holder or duly authorized to act on the rights holder's behalf.

We will review submitted notices within a reasonable period and, where infringement appears to be made out, may immediately block access to or remove the relevant content. We will notify the member who posted the content of the notice and our action, and that member may submit a counter-notice within the period we specify. If a counter-notice is submitted, we will determine whether to restore the content after confirming whether the rights holder is taking further action. Submitters of false notices or counter-notices bear legal responsibility for the resulting harm.

Infringement notices may be sent to — [email protected]

10. Disclaimers and Limitation of Liability

The service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profit, revenue, goodwill, or data. Our aggregate liability for claims arising out of the service will not exceed the amount you paid us for the relevant paid service during the 12 months before the event giving rise to the claim.

You remain responsible for maintaining your own backups and for evaluating whether the service is suitable for your legal, security, and operational requirements.

Unless we have entered into a separate service-level agreement (SLA) with you, we do not undertake to guarantee any specific availability, response time, or uninterrupted operation, and may suspend or adjust the service at our reasonable discretion for scheduled maintenance, emergency patches, or infrastructure adjustments. Where no SLA is in place between you and us, we are not obligated to provide any partial refund, extension of the service period, service credit, or other compensation on account of availability shortfalls, downtime, response delays, suspensions, or feature limitations. The foregoing does not apply to disruptions caused by our willful misconduct or gross negligence, or where applicable law mandates a refund or compensation.

Features labeled as Beta, Preview, or Experimental may be changed, restricted, or discontinued without prior notice, and no separate warranties as to accuracy, stability, or compatibility are provided for such features.

Outputs generated by AI-powered features (including but not limited to schema suggestions, explanations, analyses, and auto-generated code from the AI assistant) are advisory and informational only. We make no warranty as to their accuracy, completeness, currency, fitness for a particular purpose, or non-infringement of third-party rights. You are responsible for independently reviewing and verifying any AI output before relying on it for operations, database design, decision-making, or external distribution. We are not liable beyond the scope set out in this section for any harm arising from your reliance on AI output.

Certain features depend on third-party services such as OpenAI, Amazon Web Services, payment processors, and social-login providers. We are responsible only to the extent reasonably practicable for any feature limitation, change, or loss caused by outages, delays, policy changes, price increases, or temporary or permanent discontinuation of those third-party services.

Any claim that a member may have against us in connection with these Terms or the service must be notified to us in writing and pursued within one (1) year of the later of the date the cause of action arose or the date the member knew or could reasonably have known of it. Any claim not asserted within that period is permanently waived. The foregoing does not apply where applicable law mandates a shorter or longer non-waivable limitation period.

Notwithstanding the foregoing, the limitations in this section do not apply to liability that cannot be excluded or limited under applicable law, including liability arising from our willful misconduct or gross negligence, death or personal injury, or violations of data-protection laws.

11. Indemnification

To the extent permitted by applicable law, where your violation of these Terms, your use of the service in breach of applicable law, or your infringement of any third-party rights is caused by your willful act or negligence and results in a third-party claim, lawsuit, or regulatory action against us, you agree to defend us against such claims and indemnify us for the resulting claims, losses, damages, liabilities, and reasonable legal fees.

We reserve the right to assume the defense of any such claim or lawsuit at our own expense and with counsel of our own choosing. You agree to provide reasonable cooperation, information, and factual assistance as we may reasonably request in connection with the defense. You may not enter into any settlement, admission, statement, or undertaking that affects our liability, rights, or obligations without our prior written consent, and any settlement made in violation of this provision shall not bind us.

The non-excludable-liability carve-out set out in the last paragraph of Section 10 (Disclaimers and Limitation of Liability) applies equally to this Section.

12. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Korea, excluding conflict-of-law rules, unless mandatory law in your jurisdiction requires otherwise.

The parties will first attempt to resolve disputes in good faith. To the extent permitted by applicable law, disputes not resolved through negotiation will be subject to the jurisdiction of the competent courts of the Republic of Korea. However, if your place of residence or any applicable mandatory law requires a different jurisdiction or remedial procedure, that requirement prevails.

13. Changes to These Terms

We may update these Terms from time to time. Routine changes will be communicated through the service, by email, or by posting an updated version on this page with a new effective date at least 7 days before the changes take effect. Changes that are unfavorable to members or that may have a material impact on members (such as price increases, narrowing of refund policies, restrictions on member rights, or expansion of member liability) will be communicated by the same means at least 30 days before the effective date, with a clear statement of the reasons for the change and the effective date.

Your continued use of the service after the effective date will be deemed acceptance of the updated Terms. If you do not agree to the revised Terms, you may discontinue use of the service before the announced effective date, cancel your subscription, or close your account. We will treat continued use after the effective date as acceptance only where you have not expressly objected.

14. General Provisions

• Severability: If any provision of these Terms is held to be unenforceable or invalid, the remaining provisions will continue in full force and effect.
• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the service, and supersede all prior or contemporaneous communications or agreements.
• Force Majeure: Neither party will be liable for failure or delay in performance caused by circumstances beyond reasonable control, including but not limited to natural disasters, acts of government, internet or infrastructure failure, pandemic, or epidemic.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets.
• No Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
• Language Priority: In the event of any discrepancy between the Korean version of these Terms and any translated version, the Korean version shall prevail unless expressly stated otherwise.
• Notice Receipt: Any notice we send to the email address you have registered with us or to your in-service account will be deemed received within 48 hours of sending.

15. Contact Information

For any inquiries regarding these Terms, billing, refunds, or personal data, please contact us at the address below. For detailed procedures related to personal data processing, see Section 13 of our Privacy Policy.